Shipping policy

Effective Date: 01.03.2026

This Shipping Policy applies to all orders placed with Dalisay Herbals ("Company," "we," "our," or "us") through our website.

1. Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 2:00 PM (IST) will be processed the next business day.
  • Processing times may be extended during peak seasons, promotions, or unforeseen circumstances.

You will receive an order confirmation email after purchase and a separate shipping confirmation email once your order has been dispatched.

2. Shipping Locations

We ship within the United States and internationally where permitted by law.

Certain products may not be available for shipment to specific states or countries due to regulatory restrictions.

3. Estimated Delivery Times

United States

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days

International Orders

  • Standard International Shipping: 7–21 business days
  • Expedited International Shipping: 3–7 business days

Delivery timeframes are estimates only and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on package weight, shipping method, and destination.
  • All applicable charges will be displayed before order confirmation.

5. Tracking Information

Once your order ships, you will receive tracking details via email.

Please allow 24–48 hours for tracking updates to appear in the carrier’s system.

6. Customs, Duties, and Taxes

  • U.S. Orders: Applicable state sales tax may be applied at checkout.
  • International Orders: Customers are responsible for any customs duties, VAT, import taxes, or additional fees imposed by their country.

Dalisay Herbals is not responsible for delays due to customs clearance.

7. Delayed Shipments (U.S. Compliance Notice)

In accordance with U.S. consumer protection guidelines, if we are unable to ship your order within the stated timeframe, we will notify you and provide the option to:

  • Accept the revised shipping date, or
  • Cancel the order for a full refund.

8. Lost, Stolen, or Damaged Packages

  • If your package is lost in transit, please contact us within 30 days of the expected delivery date.
  • If your package arrives damaged, notify us within 7 days of delivery and provide photos of the product and packaging.

We will review claims and provide a replacement or refund where appropriate.

Dalisay Herbals is not responsible for packages marked as delivered by the carrier but reported as stolen after delivery.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.

If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

10. Contact Information

For shipping-related inquiries, please contact:

Email:  support@dalisayherbals.com
Phone: +91 95823 67519

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will become effective immediately upon posting on this website.