Refund policy

Effective Date: 01.03.2026

This Refund & Returns Policy applies to purchases made from Dalisay Herbals ("Company," "we," "our," or "us").

1. Return Eligibility

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order number or receipt).

Returns sent without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food or herbal consumables)

  • Intimate or sanitary goods

  • Hazardous materials or flammable products

  • Gift cards

  • Downloadable software or digital products

  • Certain health and personal care items were opened for safety reasons

We reserve the right to refuse returns that do not meet hygiene and safety standards.

3. Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Items returned with obvious signs of use

  • Items damaged or missing parts not due to our error

  • Items returned more than 30 days after delivery

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email regarding approval or rejection.

  • If approved, your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing times may vary).

  3. Contact your bank for additional processing details.

If you still have not received your refund, please contact us at:
Email: support@dalisayherbals.com

6. Sale Items

Only regular-priced items may be eligible for refunds.
Sale or promotional items are final sale unless defective or prohibited by law.

7. Exchanges

We replace items only if they are defective or damaged upon arrival.

To request an exchange, contact:
Email: support@dalisayherbals.com

If approved, return instructions will be provided.

8. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you:

  • You may receive store credit for the return value.

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser.

9. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

  • Shipping costs are non-refundable.

  • If a refund is approved, return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We are not responsible for returns lost in transit.

Return address details will be provided after return approval.

10. Chargebacks & Disputes

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide documentation to the payment processor.

We encourage customers to contact us directly to resolve any concerns promptly.

11. Contact Us

For questions regarding returns or refunds, please contact:

Email:  support@dalisayherbals.com