Privacy Policy

Effective Date: 01.03.2026

Dalisay Herbals ("Company," "we," "our," or "us") is established in India and operates globally, including serving customers in the United States.

We are committed to protecting your personal information in accordance with:

  • The Information Technology Act, 2000 (India)

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)

  • Applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other state privacy regulations where applicable

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following categories of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address (including ZIP/postal code)

  • Payment details (processed securely via third-party gateways)

  • IP address

  • Device, browser, and operating system information

  • Order history

  • Any information voluntarily submitted during checkout or customer support interactions

Sensitive Personal Data (India – SPDI Rules)

Where applicable, payment information and certain identifiers may be considered "Sensitive Personal Data or Information" under Indian law and are handled with enhanced security measures.

We do not knowingly collect biometric, health, or financial passwords directly.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service

  • Process payments

  • Communicate order updates

  • Improve website functionality

  • Prevent fraud and unauthorized transactions

  • Comply with legal and tax obligations

  • Enforce our Terms & Conditions

We process data based on:

  • Contractual necessity (order fulfillment)

  • Legal compliance

  • Legitimate business interests

  • User consent was required

We do not sell personal information for monetary consideration.

3. Sharing of Information

We may share your information with:

  • Payment processors

  • Shipping and logistics partners

  • IT and hosting providers

  • Marketing and analytics service providers

  • Government or regulatory authorities where legally required

All third-party service providers are contractually obligated to maintain confidentiality and use data only for authorized purposes.

4. Cross-Border Data Transfers

As an India-based company serving international customers, your information may be processed and stored in India or other countries.

If you are located in the United States, you acknowledge that your information may be transferred outside your state or country, subject to reasonable security safeguards.

5. Your Privacy Rights

🇮🇳 Rights Under Indian Law

Under Indian law, you may:

  • Review the personal information you have provided

  • Request correction of inaccurate data

  • Withdraw consent (subject to contractual or legal limitations)

Requests may be made by contacting us at the email below.

🇺🇸 Rights for U.S. Residents

Depending on your state of residence (including California, Colorado, Virginia, Connecticut, and Utah), you may have the right to:

  • Request access to the personal information we collect

  • Request correction of inaccurate data

  • Request deletion of personal information

  • Opt out of targeted advertising or certain data sharing

  • Request disclosure of categories of information collected

We do not sell personal data in exchange for money.

To exercise your rights, contact:
Email:  support@dalisayherbals.com

We will respond within the timeframe required by applicable law.

Identity verification may be required before processing requests.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve website functionality

  • Analyze traffic and performance

  • Enhance user experience

  • Support advertising and marketing efforts

You may control cookies through browser settings.

For U.S. residents in applicable states, you may opt out of targeted advertising where required by law.

7. Data Security

In accordance with:

  • Section 43A of the Information Technology Act, 2000 (India)

  • Industry-standard U.S. security practices

We implement reasonable administrative, technical, and physical safeguards to protect your data.

All payment transactions are processed via SSL encryption through secure third-party payment gateways.

However, no internet transmission is completely secure. By using our website, you acknowledge this risk.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with tax and legal requirements

  • Resolve disputes

  • Enforce agreements

Data may be retained longer where required by law.

9. Children's Privacy

India

Our website is not intended for minors under 18 years of age.

United States (COPPA Compliance)

In compliance with the U.S. Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13.

If we become aware of such a collection, we will delete the information promptly.

10. Governing Law

This Privacy Policy shall be governed by:

  • The laws of India (primary jurisdiction)

  • Applicable U.S. federal and state privacy laws are mandatory for U.S. residents

Disputes shall be handled in accordance with our Terms & Conditions.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon posting on this website.

Continued use of the Site constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries or requests:

Email:  support@dalisayherbals.com